Quality Guarantee

Stefano Orlati Cabinet Handles & Knobs are designed and manufactured to the highest standards in quality, style, appearance and durability. Our range includes some of the best you can find on the market.

We guarantee our Handles & Knobs against defects in workmanship or materials. Should there should be any issues with the product Stefano Orlati will supply the same or an equivalant product free of charge.

Warranty Period - Stefano Orlati Handles and Knobs are covered for the lifetime of the product as long as the original purchaser can provide a description of the defect and reference to original documentation of being the original purchaser.

Requesting a Replacement Product

  • All enquries for a replacement product are to be actioned through the original purchaser
  • Reference to the original Invoice and or Job Reference/Order No./Date installed etc are to be supplied
  • Contact the Stefano Orlati Office via Email with a full description of the issue and photo's (if available)
  • A Stefano Orlati team member will contact you in a timely manner - allow up to 2 weeks
  • All replacement products are sent via the Stefano Orlati nominated courier transport 

Warranty Exclusions

The warranty does not cover 

  • Product failure caused by improper installation
  • Improper cleaning and issues caused from using abrasive cleaning products - see (Care & Maintenance)
  • Damage caused by accident
  • Neglect - see (Care & Maintenance)
  • Tarnishing or deterioration of the decorative finish
  • Outdoor Use 

Marine

These products have not been designed specifically for marine applications and as such it is incumbent on the purchaser to ensure their suitability 

 

For any further information contact the Stefano Orlati team